- Where's my order code? It's at the top of the “We've received your order” e-mail sent the moment you placed your order: a six-character code starting with AP-.
- No e-mail? Check your Spam and Promotions folders. If it's still not there, you may have mistyped your e-mail address in the order; write to us and we'll find it by your name.
- Where's my QR ticket? It arrives in the “Your tickets are ready” e-mail once payment is complete. You can also open it from your order page with the “Open QR ticket” button. You don't need internet at the entrance; a screenshot is fine too.
- Track it as a member: Sign in to your account and every order placed with the same e-mail appears in one list.
- In the app: Use “Find my order” in the “My tickets” tab, enter your code and e-mail, and add your ticket to your phone.
If there's a problem, contact us through the contact page; include your order code in your message and we can help faster.